Help Center

Coronavirus resources

Where can I find coronavirus resources on SSA BEST?


Many people are experiencing unexpected difficulties during the outbreak of the coronavirus (COVID-19). SSA BEST in here to help.

On SSA BEST, you can find government benefits by visiting the Browse by Category page. You can also take our SSA BEST Questionnaire to find additional social security benefits you may be eligible for.

To learn more and stay up to date about the steps you can take to keep safe and healthy during the coronavirus outbreak, refer to Coronavirus.gov, offered by the Centers for Disease Control and Prevention (CDC) and the White House. You can also visit USA.gov to learn more about the government's response to the outbreak. 

SSA BEST does not administer benefits or accept applications for benefits. While we cannot answer questions about benefit applications, user accounts or pins, cases, or personal situations, we can help guide you to the next steps in the application process. For application information, refer to the Application Process of 'Quick Info' sections on each benefit page. 

Where can I find healthcare resources?


With the outbreak of coronavirus, there is concern about maintaining access to medical care and ensuring individuals receive proper care throughout the outbreak. If you need healthcare support, check out the following resources:

SSA BEST does not administer benefits or accept applications for benefits. While we cannot answer questions about benefit applications, user accounts or pins, cases, or personal situations, we can help guide you to the next steps in the application process. For application information, refer to the Application Process or 'Quick Info' sections on each benefit page.

How can I stay informed on coronavirus impacts on Social Security?


The U.S. Social Security Administration (SSA) provides an informative FAQ page about the coronavirus pandemic. To stay informed on how SSA in responding to the COVID-19 outbreak and how your Social Security benefits may be impacted, visit SSA's Coronavirus Disease Page

Visit Coronavirus.gov for more information on the coronavirus. 

How can I help during the Coronavirus outbreak?


Helping others can reduce stress and provide a healthy outlet to help manage anxiety surrounding the coronavirus outbreak. If you are looking for ways to help your community throughout the outbreak, getting involved with local foodbanks and assistance programs are great places to start. 

How can I get my economic impact payment (stimulus check)?


According to the IRS, economic impact payments will be distributed automatically, with no action required for most people. Most eligible recipients will automatically receive an economic impact payment of up to $1,200 for individuals or $2,400 for married couples plus an additional $500 per qualifying child.

Economic impact payments will be sent electronically directly to a bank account or sent in the mail by paper check or prepaid debit card (EIP card).

While most economic impact payments will be sent automatically, some individuals will need to use an application on IRS.gov to provide simple information to receive a payment. 

To learn more about economic impact payments, visit the IRS's Economic Impact Payment Page. For more information on the EIP card go to EIPCard.com.

For more information specific to Social Security during the COVID-19 outbreak, visit the U.S. Social Security Administration's Coronavirus Disease Page.  

Visit Coronavirus.gov for more information on the coronavirus. 

Hotline Support


We understands that this is a difficult time and wants you to know that there are resources available to you. 

If you or a loved one are struggling with a mental health crisis aggravated by the coronavirus outbreak, please contact the Mental Health Crisis Hotline at 800-273-8255 or visit their webpage

If you are a victim of domestic abuse, visit the Domestic Abuse Hotline or call 1-800-799-SAFE. Advocates are available 24/7 and all calls are free and confidential. If you are not comfortable speaking with someone directly, support is also available through a live chat.